Customer Service Training

When:
August 9, 2016 @ 9:00 am – 12:00 pm
2016-08-09T09:00:00-04:00
2016-08-09T12:00:00-04:00
Where:
PPA Training Center
911 S Eisenhower Blvd
Middletown, PA 17057
USA
Cost:
85
Contact:
MaryAnn Felty
(717) 939-1781, ext. 103

When asking a customer why they left the company, the answer is often price, but often the real reason is more involved. When questioned further, the reason is someone has treated them rudely. The reason the customer left is our company was not worth the price.
Our instructor Bob Hedden will explore customer service issues involving service techs and office personnel. Techs and CSR’s are the front line in customer relations. What can we do to insure we have customers? Subjects include: attitude, the what, why and how method of customer service, customer rights and satisfaction vs. loyalty.

This course is designed for all members of your organization and is split into half day presentations to accommodate your staffing needs.